We ship Mondays and Thursdays via USPS Priority Mail. For information about when and where we roast and ship, visit our Shipping & Returns page.
We do not currently have customer accounts. While we'd love to have you be able to sign in, look at your past orders, and save your credit card information, that feature is not currently available with our website host. We looked into third-party providers but couldn't find one that integrated well with our site and felt safe. As soon as we can gain that functionality, we'll make it available to you. If you have questions about your past orders, shoot us an email at email@example.com and we'll gladly help you out.
Which coffee should I choose? We offer five single origins, five blends, and one single origin espresso at all times, this includes two decaf. options. Our single origin coffees rotate, and our blends are available year-round. We're currently in the process of developing a Noble Coffee Tasting Guide to better guide you through our offerings. In the meantime, our coffee product pages are full of information about origin, flavor, and process.
How should coffee be stored? We recommend storing whole bean coffee (not ground) in a dark, air-tight container in a cool place. If the container itself isn't dark, keeping it in a cupboard or out of direct sunlight should be fine. Coffee can absorb flavors, so take care in choosing your container and storage location. We do not recommend freezing or refrigerating your coffee. The reason for this is that condensation has the opportunity to build up on the coffee which could potentially cause mold growth and general degradation of the coffee quality. Stored this way, your coffee should retain its quality for a month.
Coffee is best enjoyed fresh. One week to three weeks after the roast date is the optimum time to enjoy your coffee. If you're brewing coffee that was roasted within days, you may notice a larger 'bloom,' or C02 being released by the beans. You will need to use a little more coffee to cut through all the C02. After three weeks, because the coffee has begun to oxidize, you may have to use more coffee again to get the same nuanced flavors in your cup.
We will grind your coffee for you, but we recommend waiting to grind until you're ready to brew. Once ground, coffee stales 4x faster, this is because it has more surface area to oxidize. If you have further questions about grind, we'd love to help you out. Send us an email at firstname.lastname@example.org.
Coffee is seasonal. Our single origin options rotate because like other fruits, coffee is seasonal. It is harvested during different months of the year depending on where it is grown. However, our Blends are available all year long. Blend components may change slightly because of their seasonal availability, but the flavor profile remains the same.
All of our coffees embody the Fair Trade values. While not all of the coffees we buy are Fair Trade certified, we make sure that we at least embody the values of Fair Trade, if not exceed them. We take sourcing very seriously. That means that we pay a premium for the highest quality organic coffees, often 3-4x the Fair Trade price. We help producers and their families stay out of poverty, improve their communities, and become more educated about quality and sustainability. We visit farms when we can, help producers to improve their techniques, and build long-term partnerships that we're proud of.
All of our coffees are Certified Organic. Organic is very important to us. While conventional coffee may be cheaper, it's often cheaper in quality as well. Plus, who wants to drink chemicals? No synthetic herbicides, fungicides, pesticides, fertilizers, hormones, or dyes were used in the production of our coffees. This also means that our coffees are non-GMO. We find the highest quality (85 points or above) organic coffees for all of our blends, espressos, and single origin offerings.
We do not add any flavorings to our coffee. The tasting notes you see listed on our packages and on our website are simply suggestions, and a good starting point to get a feel for what it might taste like. Those are the flavors we agreed upon when we tasted the coffee and created the label. This doesn't mean that if you don't taste exactly what we describe on the label that something is wrong. One person's apple pie is another person's pear tart. Neither are wrong, it's just a different description of the same acids - malic and lactic (in the above example).
We only offer 12 ounce and 5 pound packaged coffee. Because we roast to order, samples are not available at this time. This is also the reason that we cannot offer 5 pound bags at the coffeehouse; we want to make sure you have the freshest coffee possible and that we're roasting the appropriate quantity.
We donate any unused coffee after one month. We regularly donate to the Ashland Emergency Food Bank. They supply 500 - 600 families (about 1,500 people) from the Ashland and Talent areas with food, about 40% of which has been donated by the community.
Cuppings take place every First Friday at 3:00 PM at the Ashland Coffeehouse. If you're ever interested in tasting all of our coffees at once, we host free public cuppings (coffee tastings) once a month. We taste all our coffees side-by-side and discuss roast style, origin, and answer any questions you may have about coffee. The event lasts about 45 minutes to an hour.
We have a 4-series coffee education class monthly. From coffee 101 to 401, we take you through the history of coffee, production methods, brewing methods, and barista skills. For more information about the times, prices, and content of our classes, check out our Education page.
We can supply coffee for a local meeting or event. Give us a call at 541.488.3288 and we'll gladly set you up with coffee for your event. We French Press the coffee and store it in an airpot that you can use to serve. Airpots are $20 apiece and hold ten 8-ounce servings. You can choose any coffee you like, or we'd be happy to recommend one for you. We include cream/sugar and cups/lids at no extra cost. We ask for at least an hour's notice if possible, more if you can. However, you can come in and order on the spot, but the wait could get quite long depending on the level of business and the size of the order. All airpot orders must be picked up at the Coffeehouse; we will supply you with a totes to carry the airpots, cups, and condiments. You can drop these off at your convenience afterwards.